LAB Pro publishes articles directed at the professional audience. The articles are based on the author’s expertise and work conducted at LAB UAS and can include project updates, views on recent developments in teaching or discussion on current topics.
ISSN: 2670-2045
Integrating artificial intelligence (AI) into customer service through chatbots revolutionises how businesses interact with customers. These advanced systems streamline operations and strive to add a personal touch to digital interactions. The question of whether these chatbots can truly replicate human empathy is a fascinating one.
